HP Race Brands Cancellation Policy

Cancellation Eligibility:

• A cancellation is defined as an order that has been paid for but has not yet shipped.
• Cancellation requests must be submitted before the order ships.
• Orders that have already shipped cannot be cancelled and must follow our Return Policy (below).
• All cancelled orders are subject to a 5% cancellation fee to cover payment processing charges.
• The 5% cancellation fee will be deducted from the refund amount.
• Orders that have been cancelled after processing has begun will be subject to the cancellation fee.
• Special-order, custom, or made-to-order products may not be eligible for cancellation once processing has begun.

Cancellation Policy:

• To request a cancellation, please contact HP Race Brands as soon as possible with your order number.
• Cancellation requests can be made by phone at (219) 996-3461 or by email at sales@hpracebrands.com.
• If the order has not yet shipped, HP Race Brands will process the cancellation and issue a refund to the original method of payment, less the applicable 5% cancellation fee.
• If an order has already shipped, the order cannot be cancelled. Customers may refer to our Return Policy for available return options.
• HP Race Brands cannot guarantee cancellation requests received after an order has entered the shipping process.

HP Race Brands Return Policy

Return or Exchange Eligibility:

• Products purchased directly from HP Race Brands are eligible for a refund within 30 days from receiving the order.

• Products purchased through a dealer or 3rd party are not eligible for refund.

• All returns and/or exchanges require proof of purchase (receipt, Invoice, etc.).

• Items must be unused and in the original packaging.

• Any item found to be damaged or missing parts for reasons not due to manufacturer error will not be eligible for a refund.

• Shipping costs are non-refundable

• Rejected returns will be shipped back to the customer at the customer’s expense.

• Items purchased at discount pricing will be refunded and/or credited at the purchase price.

• Closeout, Discontinued and Remanufactured Items may not be eligible for return or refund.

30 Day Return Policy

• Refunds are issued for eligible returns received within 30 days in original condition and packaging.

• Approved returns will be processed and automatically applied to the credit card or original method of payment.

• All returned items may incur a minimum 7% restocking fee.

After 30 Days Exchange Policy (if applicable)

• Items returned after 30 days may qualify for exchange or store credit only.

• Approved exchanges will be processed. The customer will be responsible for the difference (if any) in product cost and return shipping charges.

• Approved credits will be applied towards future order(s). This credit can be applied to product and shipping charges.

• All exchange and credit items may incur a minimum 7% restocking fee.