Did you experience an unfortunate event that caused turbocharger damage? If you're ready to take advantage of your HPT Turbocharger warranty, this guide is for you!
One of the best parts of purchasing from HPT Turbochargers is the peace of mind that comes with our standard 2-year warranty. No hassle, no questions—just exceptional customer service ensuring a turbocharger repair or replacement within two years of your purchase date.
Ensuring Warranty Eligibility
Before proceeding with your return, make sure your turbocharger warranty has been activated. This step is essential to qualify for a replacement. If you haven't done so yet, you can register your turbocharger by filling out the 2-year activation warranty form here: HPT Turbo Warranty Registration.
Steps to Return Your Turbocharger
If your turbo is eligible for a warranty replacement, follow these steps to ensure a smooth return process:
-
Visit the RMAs/Returns Page: Head over to our Returns Page.
-
Click the HPT Turbo RMA Link: This will direct you to the necessary return authorization form.
-
Download, Print, and Fill Out the RMA Form: Ensure all required information is completed accurately.
-
Properly Pack Your Turbo:
-
If possible, use the original packaging, including the boxes and foam padding.
-
If the original packaging isn’t available, we strongly recommend taking your turbo to a professional shipping facility for expert packing.
-
Include your completed RMA form inside the box.
Important Shipping Notes
-
Customers are responsible for shipping expenses.
-
We highly recommend purchasing shipping insurance to cover any potential loss or damage during transit.
-
Proper packaging is the customer’s responsibility to prevent damage while in transit.
-
HP Race Brands is not responsible for lost, delayed, or damaged packages during shipping.
Warranty Status Updates
Once your returned turbocharger is received and inspected, you will receive an email notification regarding the status of your warranty claim. Our goal is to provide a quick and efficient resolution, ensuring you get back on the road as soon as possible.
Following these steps will help streamline the return process and ensure a hassle-free experience with your HPT Turbocharger warranty. Drive confidently, knowing we’ve got your back!
